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Forgot your pattern? Use the recovery code
If you forget a folder's pattern, its recovery code opens it and lets you choose a new pattern. Your files stay as they are.
Draw a new pattern for “Personal”
Cancel
Step by step
- Tap “Forgot pattern?”
It's at the bottom of the start screen.
- Type the recovery code
Enter the folder's code exactly as you wrote it down, then tap Open folder.
- Draw a new pattern
Vaultessa asks you to Draw a new pattern for “name”. Draw it three times, like when you made the folder. It can't be a pattern that already opens another folder.
- You're in
The folder opens with all its files. From now on it opens with the new pattern. The recovery code stays the same, so keep using the one you have.
Too many wrong codes also make you wait, shown as Too many wrong codes — try again in …. A correct recovery code ends any waiting time for patterns.
Then nobody can open that folder: not you, not us, not anyone else. There is no master key and no reset. A backup doesn't help either, because it opens with the same recovery code. That's why the code matters so much.
If you use an emergency folder, its emergency phrase is also typed here, under “Forgot pattern?”.
Need more help?
See all help topics, or write to [email protected]. We can't open folders or recover codes, but we're glad to explain anything.